Privacy Policy

Heptagon Systems Pty Ltd

We respect your privacy
1. Heptagon Systems Pty Ltd (ABN 96 614 358 968) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
4. You may contact us by email at info@heptagonsystems.com for further information about this Privacy Policy.
What personal information is collected
1. We will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
3. We may collect additional information at other times, including but not limited to when you provide feedback, provide information about your personal or business affairs, change your content or email preferences, respond to surveys or promotions, or communicate with our customer support.
4. If we offer online purchases, payments are handled by a third-party payment service. Your card details are entered on the provider's page and are not received or stored by us. We receive confirmation of the payment and the order details you provide, such as your name, email address and delivery address.
5. Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
1. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
How we use your personal information
1. We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
2. We will use personal information only for the purposes described in this policy, or as otherwise permitted or required by law. This may include to:
  1. provide you with products and services during the usual course of our business activities;
  2. administer our business activities;
  3. manage, research and develop our products and services;
  4. provide you with information about our products and services;
  5. communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail; and
  6. investigate any complaints.
3. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
4. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
Disclosure of your personal information
1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, service providers or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy.
2. If we do disclose your personal information to a third party, we will protect it in accordance with this Privacy Policy.
General Data Protection Regulation (GDPR) for the European Union (EU)
1. We will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
4. Where we rely on your consent, we will collect your personal information only for a specific purpose, and only to the extent necessary and not excessive for that purpose. You may withdraw your consent at any time. We will keep your data safe and secure.
5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
6. We do not collect or process any personal information from you that is considered “special categories of personal data” under the GDPR, such as information relating to your sexual orientation or ethnic origin, unless we have obtained your explicit consent, or it is being collected in accordance with the GDPR.
7. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
Your rights under the GDPR
1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. We comply with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
2. Except as otherwise provided in the GDPR, you have the following rights:
  1. to be informed how your personal information is being used;
  2. to access your personal information (we will provide you with a free copy of it);
  3. to correct your personal information if it is inaccurate or incomplete;
  4. to delete your personal information (also known as “the right to be forgotten”);
  5. to restrict processing of your personal information;
  6. to receive your personal information and reuse it for your own purposes (data portability);
  7. to object to your personal information being used;
  8. to withdraw your consent at any time, where we rely on it; and
  9. to object against automated decision making and profiling.
3. Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
4. We may ask you to verify your identity before acting on any of your requests.
Hosting and international data transfers
1. Heptagon Systems Pty Ltd is responsible for your personal information. Our sales and support team includes people working for our sister companies in other countries, who may access enquiries and other information you send us. Your enquiries and correspondence are stored in a mailbox hosted in Australia. Those companies handle your information on our behalf and in line with this policy, and where the European Union's rules apply, only in countries recognised as providing adequate protection or with appropriate safeguards.
2. Our website is delivered through a global content delivery network. Messages you send through our contact form are passed through an email delivery service to that mailbox. These providers act on our behalf and only to provide those services.
3. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Security of your personal information
1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
How long we keep your personal information
1. We keep business correspondence and records for as long as we need them for the purposes described in this policy, including to support our products over their working life and to meet legal, tax and accounting obligations. When we no longer need information, we delete it or make it anonymous.
Access to your personal information
1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@heptagonsystems.com.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
Complaints about privacy
1. If you have a privacy concern or complaint, contact us at info@heptagonsystems.com and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au). If you are in the European Union, you may also contact your local data protection authority.
Changes to this Privacy Policy
1. Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon posting on our website. Please check back from time to time to review our Privacy Policy. The date of the latest revision is shown at the end of this page.
Website
1. When you visit our website Our hosting provider keeps standard server logs (such as IP address, pages requested and time), for security and reliability.
2. Cookies and similar technologies Our website stores your cookie choice in your browser. We may also use cookies and similar technologies, including analytics and advertising services such as Google Analytics and Google Ads, to understand how the site is used and to promote our products. Where we do, they run only if you choose “Accept all” in our cookie banner. You can change your choice at any time from “Cookie settings” in the footer. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject them by changing your browser settings. However, this may prevent you from taking full advantage of our website.
3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Heptagon Systems Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

Published: 1/Jan/2017

Revised: 30/Sep/2026